In our monthly Debtor’s Spotlight series, we highlight some of the more prominent cases we encounter with errant and unscrupulous debtors. Some of them are so flagrant they would outright refuse to return the money they owe, and what’s worse is that they will tell you straight to your face.
Well, this is a case involving a Sports Organizing Company. The owner of the company is the debtor in question, and he has known our client for a good 3 to 4 years. Our client runs a Consultancy firm and has been asked by the debtor to provide their consultancy services on two occasions. First is to provide Industry Management Training for the debtor’s staffs, and the other is to provide the debtor with critical network opportunities so that he can expand his company to China.
The debtor disputes the quality of service that our client had provided, asserting that the training provided for his staffs were sub-standard and not “worthy of [his] money”. However, further engagement with the case subsequently revealed that the staffs that went for the course provided by our client actually sent emails to our client complimenting him on the practicality and usefulness of the course. Their positive feedback of the course, however, was not aligned with what the debtor had claimed. There are more discrepancies.
Based on our understanding, the debtor intends to expand to China and our client was engaged to assist the debtor by setting up important meetings with the influential decision makers of the industry in China, including various government officials. Except for the air ticket, our client’s firm provided all the necessary accommodation and expenses for food and beverages, providing the best situation for the debtor’s business needs. Our client went the extra mile partly to try to appease the debtor, especially since he had previously claimed that our client had provided sub-standard training services, contrary to the email correspondence of his staffs.
When the debtor returned to Singapore, he wrote to all the officials he met in China, thanking them for the “opportunities” and “support” received. However, he did not pay our client for both the services that he engaged. He dragged payment for 2 months and counting. He refused to pay for the training for his staff and he also refused payment for the network opportunities he was provided through our client’s firm.
Once again, he said that he did not receive a “good” and “worthy” service from our client. Which leads one to wonder: if the service provided by our client was truly so subpar, then does it make any sense for the debtor to engage our client again one week later (after his claims of “poor” training standards) to provide consultancy services? Perhaps not.
Even when our client offered to provide another trip to China and setting up more meeting FREE OF CHARGE, the debtor refused. When our client realized that the debtor has no real intention to pay for the services, he got another company representative to speak to the debtor. It is during this conversation that the debtor finally showed his true colors, he said: “I just don’t want to pay you (the company) the money”.
KX-Unit’s engagement with the case has unraveled more information about the debtor’s errant and unscrupulous tactics. KX-Unit adopted a specialized approach, including a soft approach, and we realized that the debtor owes considerably large sums of money to many other suppliers in the Sports Organization and Management Industry.
When we went to his company to serve a Letter of Demand, we identified ourselves professionally with legal proof of debt and warrant to act on behalf of our client. However, the debtor was not around and the next most senior representative (the Accountant) of the company came out to receive the Letter of Demand on behalf of the debtor, but not before he shouted and screamed at us.
As a modern and professional Debt Collection Agency, KX-Unit works in the best interest for our clients. Sometimes this means that when debtors get loud and rowdy, we remain in control of the situation: firm and professional. In fact, we rose above the situation and subsequently offered the debtor a chance to share what was “inferior” about the service he received.
It is clear that the debtor has a particular modus operandi of deflecting constructive questions and being incongruous in his remarks. But like we have said before and we will say it again, as professionals of KX-Unit, we come prepared with negotiating expertise and we will deal with the dynamism of on-site negotiations.
Our staffs are persistent and strategic in thinking, and our focus is always on providing quality, effective service to serve our client’s best interest regardless of the circumstances. For those who may be encountering such situations or deadlocks, we encourage you to seek professional advice. You can make enquires by heading to our website http://www.KX-Unit.com/ or email us at enquires@KX-Unit.com or call us @ h/p: +65 8112 7790 and we will be most willing to assist.